Return Policy

Introduction

At Kenting Billing, we are dedicated to providing our clients with high-quality software services and solutions. We understand that there may be occasions when our services do not meet your expectations. This Return Policy outlines the terms and conditions under which refunds, exchanges, and cancellations are processed.

Eligibility for Refunds and Returns

1. Service Satisfaction Guarantee

• If you are not satisfied with our services, please contact us within 30 days of your purchase. We will work with you to resolve any issues and ensure your satisfaction.

2. Custom Software Development Services

• Due to the nature of custom software development, refunds are generally not available once the development process has started. However, we will consider refunds on a case-by-case basis if we fail to deliver the agreed-upon services or if there are significant issues that cannot be resolved.

3. Subscription-Based Services

• For subscription-based services, you may request a refund within 14 days of your initial subscription payment. After this period, refunds are not available, but you may cancel your subscription at any time to avoid future charges.

Non-Refundable Services

1. Completed Services

• Services that have been completed and delivered are not eligible for a refund. This includes but is not limited to completed development projects, design work, and consulting services.

2. Partial Services

• Partial refunds for services that are in progress will be considered on a case-by-case basis, depending on the extent of work completed and the reasons for the refund request.

Cancellation Policy

1. Project-Based Services

• For project-based services, you may cancel your project at any time. If you cancel before the project has started, you will receive a full refund. If the project has already begun, we will charge you for the work completed up to the cancellation date.

2. Subscription-Based Services

• You may cancel subscription-based services at any time through your account settings or by contacting us directly. Cancellations will take effect at the end of the current billing cycle, and no further charges will be made. Refunds for unused portions of the subscription period are not available.

How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our customer service team with the following information:

• Your name and contact details
• Order or subscription number
• Details of the service you wish to cancel or the reason for your refund request

We will review your request and respond within 5-7 business days. If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Kenting Billing Email: info@kentingbilling.com Phone: [Your Phone Number] Address: [Your Address]

Thank you for choosing Kenting Billing. We value your business and are committed to providing you with exceptional service.